Kampgrounds of America Inc.

2019 KOA Quality Assurance Policy Manual Summary Pages

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QUALITY ASSURANCE MANUAL Award Qualification 73 Award Qualification and Summary Note: This is an abbreviated form of requirements. Please refer to the appropriate section in the Quality Review Manual for a full listing of requirements, details, and standards on each item. Section Point Summary Initial Points Earned Revised Points Earned Total Points Possible Award Qualification (see below) Brand Support & System Participation Store & Registration Laundry Recreation Restrooms Grounds & Buildings Campsites KOA Lodging Premium Amenities and Services Total Points Earned Item # Award Qualification Yes/No 1 Campsite Photos & Feature Tags are used on KOA.com? / 2 Royalties must be submitted to KOA on a weekly basis? / 3 Paper Signage: Must be professional, computer generated, framed, covered, or laminated, in like new condition? / 4 A person or voicemail answers the KOA 800# at all times? / 5 A professional quality, current site map is provided to each guest? / 6 President's Award Qualification: Quality Review points earned between 450 and 499? / 7 Founder's Award Qualification: Quality Review points earned 500 or higher? / Notes:

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