Kampgrounds of America Inc.

KOA 2020 Quality Assurance Manual

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Table of Contents Sections Award Qualification ...................................................................................................... 1-4 Brand Support and System Participation ......................................................................... 5-10 Campsites ..................................................................................................................... 11-16 Grounds & Buildings ...................................................................................................... 17-22 Laundry ........................................................................................................................ 23-26 Lodging ........................................................................................................................ 27-32 Premium Amenities & Services ........................................................................................ 33-36 Recreation .................................................................................................................... 37-40 Restrooms ..................................................................................................................... 41-46 Store and Registration ................................................................................................... 47-50 Appendix ADA - Accessibility .......................................................................................................... 53-54 Best Practices ................................................................................................................. 55-57 Brand Positioning Criteria ................................................................................................. 58-59 Color Schemes (Suggested) ............................................................................................. 60 Franchise Certificates ....................................................................................................... 61 Franchise Royalties Defined .............................................................................................. 62-63 Kamp Green ................................................................................................................... 64-65 National Reservation/Cancellation Guidelines .................................................................... 66 One Hour Guarantee ....................................................................................................... 67 Pet Policy ....................................................................................................................... 67 Sign Checklist ................................................................................................................. 68 Store Items (Suggested) ................................................................................................... 69-70 Supply List for Lodging with Kitchens (Suggested) ............................................................... 71 Uniform Policy ................................................................................................................ 72-73 Value Kard Rewards Program Policies ................................................................................. 74-76 Forms Assessments (self) ........................................................................................................... 79-89 Campground Improvements .................................................................................................. 90 Site Inventory/Facilities Development........................................................................................ 91

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