K2 News

NEW K2 Release for June 28, 2018

Issue link: http://koa.uberflip.com/i/999467

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KOA.com Integration Updates With the release, we've made several updates to improve our integration with KOA.com for site availability as well as messaging to the guest trying to book a reservation. 1. Same Day Reservation Time: Recent updates to the CMS for KOA.com allows the campground to set the time of day to cutoff accepting same-day reservations. Programming was changed to allow KOA.com to 'be the boss of that' rather than K2. If you want something other than a 4pm (local time) cutoff for same-day reservations, log into eKamp and your CMS to make those changes. 2. Guest Message Changes: We've updated the messaging we send to KOA.com when there are problems with site availability for the guest's specific request. When a site or sites are available in a Pricing Group but none of them meet the guest's requests exactly, we will show messaging that tells the guest the reason rather than the generic "No available sites…". This message will be used if there are no sites available. When a site or sites are available in a Pricing Group, but for a single reason, we are unable to meet the guest's request, we will show that specific reason; o Minimum Stay in effect o Party Size o Blackout Date o Equipment type o Equipment length requires disconnect o Hot Deal not valid on the site or Pricing Group o Site attributes (Pets or Slide outs) not available on the site When there is availability but all sites that are available in the Pricing Group do not meet the guest's request because of multiple issues, we will display the message "These sites do not meet all the conditions of your request. Please change your site details to try again or call (800) KOA-xxxx for more help." 3. Slide outs: We've made a change that was caused both by site setup issues as well as alignment issues between K2 and KOA.com. Specifically, KOA.com allows the guest to tell us if they need to have slide outs on their site. For them, it is a YES or NO question. However, K2 site attribute settings allowed the campground to select 'Slide outs-Left', 'Slide outs-Right', or 'Slide outs- Rear'. We were connecting a 'YES' from KOA.com to 'Slide outs-Left' when trying to match the guest's request to an available site. We've added a new Global Site Attribute called "Slide outs - Allowed" that is required on all sites. If a site had Left or Right slide outs set, we programmatically set this new attribute to YES. If the site only had Rear slide outs set, we programmatically set this new attribute to NO. Please review your sites to make sure the slideout options are correct.

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